2020 RAM 1500 Dial Shifter Issues: What Owners Say & How to Cope

How to Fix dial-shifter-issue

The 2020 RAM 1500 features a unique dial shifter, which, while initially met with some skepticism, has found its place among owners. As one owner reported: "I haven't, and I actually like it now. Although when I drive a different vehicle, I have to do a double-take at the knobs." — BlakeTrout (source). This guide will help you understand potential issues and how to address them based on real owner experiences.

Symptoms

While the dial shifter itself doesn't seem to have widespread failure reports, getting used to it can be a challenge for some drivers. This isn't a mechanical failure but a matter of adapting to a new interface. Some owners initially fear mistaking it for other controls, like the radio dial.

Beyond initial acclimation, owners report experiencing accidental shifts. It is possible that the dial can be bumped into another gear. As one owner reported: "I also had my phone fall off my mount and hit my shifter and put it into a different gear. I was going 50-55 and the truck instantly put it into neutral and allowed me while moving to put it into drive and there were no hiccups." — SplittingHUNTER (source).

There's also the perception that the dial shifter might not be as intuitive or reliable as a traditional column shifter. This is more of a preference than a mechanical problem, but it can still impact the overall driving experience.

While rare, any issues with the vehicle shift mechanism itself could manifest as problems with the dial shifter, even if the dial is functioning correctly. If the transmission isn't responding to the dial inputs, it's crucial to investigate further. This usually isn't a dial problem, but a shift issue.

Most Likely Cause

The primary "cause" related to the dial shifter isn't necessarily a malfunction but rather the adjustment period and potential for accidental shifting. The dial itself is a simple electronic interface, and failures of the dial itself are not common, based on owner data. The location and design are more likely to be the root of any perceived issues.

The electronic nature of the shifter, while generally reliable, can be affected by electrical glitches or sensor malfunctions. However, these are not specifically linked to the dial itself but to the broader vehicle shift system.

How to Diagnose

Diagnosing issues related to the dial shifter in your truck often starts with observation and awareness of the specific symptoms. The dial shifter, in and of itself, is not usually the cause of issues, but its interaction with the overall system. If you're experiencing problems with shifting, consider these steps:

1. Observe the Symptoms: Pay close attention to when and how the shifting problems occur. Does it happen when the vehicle is cold or hot? Does it happen when you are at a stop or moving?

2. Check for Error Messages: Look for any error messages or warning lights on the dashboard. These can provide valuable clues about the nature of the problem.

3. Evaluate the Dial Function: Ensure the dial is rotating smoothly and clicking into each gear position. If it feels loose or sticky, there might be a mechanical issue with the dial itself.

4. Scan for Diagnostic Trouble Codes (DTCs): Use an OBD-II scanner to check for any stored DTCs. These codes can pinpoint specific problems within the transmission or related systems.

5. Consult a Mechanic: If you're unable to identify the cause of the problem, consult a qualified mechanic who specializes in transmission diagnostics.

Tools Required:

• OBD-II Scanner: To read diagnostic trouble codes.
• Basic Hand Tools: For removing any trim panels to access the shifter mechanism.

Step-by-Step Fix

Since the primary "issue" is often related to acclimation or accidental shifting, there isn't a single "fix" in the traditional sense. However, here are some strategies based on owner experiences:

1. Practice and Familiarization: Spend time getting used to the dial's location and feel. Consciously practice shifting between gears to develop muscle memory.

2. Adjust Driving Habits: Be mindful of the dial's location and avoid placing objects (like phones) nearby that could accidentally bump it.

3. Consider a Column Shifter Conversion (If Desired): While not a common modification, some owners might explore converting back to a column shifter for personal preference. This is a complex and costly undertaking.

4. Check and Clean Connections: Inspect the electrical connections to the shifter and transmission control module. Ensure they are clean, secure, and free from corrosion.

5. Software Update: In some cases, software updates to the transmission control module can address shifting issues. Consult a dealer for the latest software.

6. Component Replacement: If a specific sensor or component is identified as faulty, replace it with a genuine OEM part.

"I thought I would mistake the radio dials for the shifter. I haven't, and I actually like it now." — BlakeTrout (source)

Parts and Tools Needed

• OBD-II Scanner
• Basic Hand Tools (screwdrivers, pliers, etc.)
• Replacement shift lever (if converting) - Part number varies based on model and year. Consult a dealer for the correct part number.
• Wiring harness adapter (if converting) - Part number varies based on model and year. Consult a dealer for the correct part number.

Real Owner Costs

Since the "issue" is often related to getting used to the dial or accidental shifting, costs are typically minimal. However, if you're considering a column shifter conversion, costs can be significant.

• OBD-II Scanner: $20-$200 (depending on features)
• Mechanic Diagnostic Fee: $75-$150 (if professional diagnosis is needed)
• Software Update (at dealer): $100-$200
• Column Shifter Conversion (parts and labor): $500 - $1500+ (this is a significant undertaking)

DIY vs Shop Comparison:

• Acclimation and Adjusting Habits: DIY - Free
• Checking and Cleaning Connections: DIY - Minimal cost for supplies (cleaner, etc.)
• Software Update: Shop (Dealer) - Requires specialized equipment
• Column Shifter Conversion: Shop (Highly recommended due to complexity)

Prevention

• Practice and Awareness: Familiarize yourself with the dial's location and function to minimize accidental shifts.
• Keep the Area Clear: Avoid placing objects near the dial that could accidentally bump it.
• Regular Maintenance: Follow the manufacturer's recommended maintenance schedule for your transmission.
• Address Issues Promptly: If you notice any unusual shifting behavior, address it promptly to prevent further problems.

What Owners Say

Real experiences from RAM owners:

Owner Experiences

"I haven't, and I actually like it now. Although when I drive a different vehicle, I have to do a double-take at the knobs." — BlakeTrout (source)

"I thought I would mistake the radio dials for the shifter. I haven't, and I actually like it now." — BlakeTrout (source)

"I hated the dial shifter but i now it is convenient as no shifter on the column to get in they way when driving/turning the steering wheel. The center console has so much more room, the best part it there is nowhere for dirt/dust/crumbs to gather over time keeps the console looking cleaner" — DisastrousPea4824 (source)

FAQ

Q: How long does it take to fix the dial shifter?

A: If you're simply getting used to the dial, it may take a few days to a week of driving to become comfortable. If there's a mechanical or electrical issue, the repair time will depend on the specific problem and can range from a few hours to a few days.

Q: Can I drive with dial shifter issues?

A: It depends on the nature of the problem. If you're just getting used to the dial, you can continue to drive with caution. However, if you're experiencing difficulty shifting, erratic behavior, or error messages, it's best to avoid driving and have the vehicle inspected by a mechanic.

Q: Is this a common issue on the 2020 RAM 1500?

A: The dial shifter itself isn't a common failure point, according to owner reports. The issues are more related to personal preference or occasional accidental shifts. The vast majority of owners get used to the dial shifter. As one owner stated: "I don't either, I see a comment about the damn dial shifter every month when it comes to these trucks. It boggles my mind, they need to be worried about etorque or something else 😅" — zerofailure (source).

Q: DIY vs mechanic - what's recommended?

A: Getting used to the dial and adjusting your driving habits is a DIY task. Checking and cleaning electrical connections can also be done DIY. However, for software updates, mechanical repairs, or a column shifter conversion, it's best to consult a qualified mechanic or dealer. Attempting complex repairs without the proper tools and knowledge can lead to further damage.

Q: What if the dial shifter is hard to turn?

A: A dial shifter that is hard to turn can indicate a mechanical issue within the shifter mechanism. Try cleaning around the dial to ensure there is no debris hindering its movement. If the problem persists, it's recommended to consult a mechanic for diagnosis and repair.

Q: Can the dial shifter be replaced with a column shifter?

A: Yes, it is possible to replace the dial shifter with a column shifter, but it's a complex and potentially expensive modification. It involves replacing the shifter mechanism, wiring harnesses, and potentially reprogramming the vehicle's computer. This is best left to experienced professionals.